Due to the nature of the product and hygienic reasons, all sales are final. If you feel that you have received a product that is defective we want to hear from you! If you have received any product that is defective you must contact us at info(at)luzlashes.com within (5) five business days of receipt of the merchandise.


Order processing time is 24-48 hours. 


All orders are sent as first class mail from New York, USA or Finland, Europe depending on the destination country's location.

Finland: 1 business day
USA: 2-4 business days

Rest of Europe: 3-6 business days
Outside of Europe and the USA: 6-15 business days

Please keep in mind that the rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required.